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14 of 17 people found the
following review helpful:
1.0
out of 5 stars Expensive
rubbish with awful customer service: do NOT waste your money!, December
15, 2008
The ILIAD Reader is of a
very poor quality indeed. This is a very, very expensive piece of kit that as
an electronic reader fails on every level:
1) It is TERRIBLY SLOW: it takes for ever to get started, for ever more to
find the book you need, and like a tortoise when it comes to turning pages!
2) It is big and heavy: most unconfortable to hold in your hand,bulky to
carry with you around.
3) It is very temperamental: I had problems with it from the begining as it
would not be recognised by my computer. Also, when you are out there and in
the middle of your reading experience...it all of a sudden friezes for no
reason!
4) It is supposed to work with mobipocket: forget it, if what you want to use
it for is books with tables and graphics (like medical books, for example),
as these apppear SO SMALL that you will not be able to read them!
5) It is supposed to work with Adobe: again out of luck here, as very often
the writting on the adobe documents is quite packed and small. You then need
to blow it up... sounds simple?..well, IT IS NOT. You will be forever
struggling with the stupid system the Iliad reader uses for this, that blows
up the page you are viewing...leaving on sight only one section of it at a
time. The problem is that a lot of the time you end up with the wrong bit of
page! And on and on you struggle to get that right, which TAKES FOR EVER
(very slow this machine...remember?) AND consumes all the battery.
6) And last, but not least, THE CUSTOMER SERVICE IS AWFUL: you will be
confronted with a totaly inpersonal system whereby your questions go into
anebulous cibernetic territory from which you get thrown back a reply that
comes about one week later, signed by an anonymous assistant (you will NOT
deal with a person), that will give you a very general reply and will not
accept any responsability. And the more inpatient you get, the thicker the
wall that isolates you from 'them', the more delayed the answers, the more
unsuported you feel (YOU ARE).
And all of this at an outrageously expensive price! When I bought it I
naively assumed the high price would be buying me high quality!!!
#################################################################################### POST 3: The Iliad has the feel of a prototype,
rather than a finished product. Nevertheless, it may interest people who travel
a lot as it will allow them to carry a virtually limitless number of books and
read them fairly comfortably. The screen, although impressive, shows that
epaper has a long way to go if it is to rival the real thing, but there is no
reason to suppose that it won’t do so. ####################################################################################
QUESTIONNAIRE: ITERATION 5 - iLiad Book EditionITERATION 5 - iLiad Book Edition
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